Platform Terms & Conditions

1. Reading and Accepting these terms

• In these Terms, capitalised words and phrases have the meanings given to them where they are followed by bolded brackets, or as set out in the Definitions table at the end of these Terms.
• By clicking the tick box below or clicking the “I accept these Terms” button on our Website or the Platform, paying for your Subscription or otherwise accepting the benefit of any part of your Subscription or the Platform, you agree to be bound by these Terms which form a binding contractual agreement between you the person acquiring a Subscription or the company you represent and are acquiring the Subscription on behalf of (‘you’ or ‘your’) and us.
• We may change these Terms at any time by notifying you, and your continued use of the Solution following such an update will represent an agreement by you to be bound by the Terms as amended. If you do not agree to the change, you should cease using the Platform. If you have paid upfront for recurring access to any of the Platform (excluding one-time purchases) and you would like to cancel them, please contact us in writing within 30 days of receiving notice to cancel that recurring access and we will issue you a pro-rata refund for such Subscription.

2. Eligibility

• By accepting these Terms, you represent and warrant that:
  • you have the legal capacity and authority to enter into a binding contract with us; and
  • you are authorised to use the payment you provided when purchasing a Subscription.
• The Platform is not intended for unsupervised use by any person under the age of 18 years old or any person who has previously been suspended or prohibited from using the Platform. By using the Platform, you represent and warrant that you are over the age of 18 years and accessing the Platform for commercial use only.
• Please do not access the Platform if you are under the age of 18 years old or if you have previously been suspended or prohibited from using the Platform.
• Our Platform is not intended for use by consumers.
• If you are signing up not as an individual but on behalf of your company, your employer, an organisation, government or other legal entity (Represented Entity), then “you” or “your” means the Represented Entity and you are binding the Represented Entity to this agreement. If you are accepting this agreement and using our Solution on behalf of a Represented Entity, you represent and warrant that you are authorised to do so.

3. Duration of your Subscription

• Your Subscription and these Terms commence on the date you agree to be bound by these Terms (as set out at the beginning of these Terms) and continues for the Subscription Period and any Renewal Periods applicable, unless terminated earlier in accordance with clause 15.
• Subject to clause 3(c), upon expiration of the Subscription Period, this agreement will automatically and indefinitely renew on an ongoing basis for a period equal to the Subscription Period (Renewal Period).
• This agreement will not automatically renew on expiry of the Subscription or Renewal Period (Renewal Date), if either party cancels the account prior to the Renewal Date. If you are on an annual Subscription, we will provide you with a renewal reminder at least 30 days prior to the Renewal Date.

4. The Solution

4.1. Scope of your Subscription and the Solution

• We will provide you, to the extent described in your Subscription Tier, the Platform and the Documentation (Solution).
• Your Subscription includes the benefits and limitations of your Subscription Tier as set out on our Website, or as otherwise communicated to you when you subscribe for your Subscription (and as amended from time to time by notice to you).

4.2. Accounts

• (Accounts) To use the Solution, you are required to sign-up, register and receive an account through the Website (an Account).
• (Provide Information) As part of the Account registration process and as part of your continued use of the Website, you may be required to provide personal information and details, such as your email address, first and last name, preferred username, a secure password, and other information as determined by us from time to time.
• (Warranty) You warrant that any information you give to us in the course of completing the Account registration process is accurate, honest, correct and up-to-date.
• (Acceptance) Once you complete the Account registration process, we may, in our absolute discretion, choose to accept you as a registered user within the Website and provide you with an Account.

4.3. Disclaimer

You acknowledge and agree that:

• any information provided to you as part of or in connection with the Solution or the Services is general in nature, may not be suitable for your circumstances and does not constitute financial, legal or any other kind of professional advice; and
• it is your responsibility to comply with applicable Laws relevant to your business, including industrial relations Laws and privacy Laws.

4.4. Platform

• While your Subscription is maintained, we grant to you a non-exclusive, non-transferable licence to use the Platform and Documentation for the Number of User Accounts included in your Subscription Tier. If your Subscription Tier on the Website does not specify a Number of User Accounts, your licence to use the Solution under this clause will be limited to one User (i.e., the Number of User Accounts will be one).
• We may from time to time, in our absolute discretion, release enhancements to the Platform, meaning an upgraded, improved, modified or new versions of the Platform (Enhancements). Any Enhancements to the Platform will not limit or otherwise affect these Terms. Enhancements may cause downtime or delays from time to time, and credits will not be provided for such downtime.
• We may change any features of the Solution at any time on notice to you.

4.5. Support Services

We will provide general support where reasonably necessary to resolve technical issues with the Platform (Support Services). Unless otherwise agreed in writing:

• we will take reasonable steps to provide Support Services where necessary (you must first endeavour to resolve any issues with the Platform internally and we will not assist with issues that are beyond our reasonable control);
• we will use our best endeavours to respond to requests for Support Services and you acknowledge that we may not be available 24/7 or respond within a particular time frame;
• you are responsible for all internal administration and managing access, including storing back-up passwords and assisting your Users to access and use the Platform; and
• you will not have any claim for delay to your access to the Platform due to any failure or delay in Support Services.

5. Application

• We may from time to time offer the Platform is a downloadable mobile (or similar) application (App). In these Terms, where we say Platform this applies to where you access the Platform via our App.
• These Terms are an agreement is made between us you and us and:
  • Apple is not a party to this agreement and has no responsibility for the App or its content; and
  • Google is not a party to this agreement and has no liability under it.
• We license you to download and use the App:
  • For iOS users, onto any Apple-branded product, and to use it once you have downloaded it, provided you follow all of the rules described in this agreement and the App Store Rules; and
  • For Google Play Store users, to use the App provided you follow all of the rules described in this agreement and also Google’s rules.
• The license:
  • is only for you personally (and anyone else that the Apple or Google (as applicable);
  • starts when you download the App; and
  • covers content, materials, or services accessible from, or bought in, the App including all of our support resources. It also covers updates to the App unless they come with separate terms, in which case we will give you an opportunity to review and accept
• The App can be accessed, used and downloaded by other accounts that are associated with you through family sharing or volume purchasing in accordance with the App Store or Google’s Rules (as applicable).
• You must comply with the App Store Rules and Google’s Rules (as applicable) as well as these terms but, if there is any conflict between them, you should follow the App Store Rules or Google’s Rules rather than the equivalent rule here.
• You do not own the App or any of its contents but you may use it on devices that you own or control, as permitted by these terms and by the App Store Rules or Google’s Rules (as applicable).
• If you sell or give away the device on which you have downloaded the App, you must first remove the App from the device.
• You are not allowed to:
  • modify the App’s code in any way, including inserting new code, either directly or through the use of another app or piece of software;
  • deliberately attempt to avoid or manipulate any security features included in the App; or
  • pretend that the App is your own or make it available for others to download or use (including by way of copying the code of the App and creating an independent version).

6. Users

6.1. User Accounts

• As part of the Solution and your Subscription Tier we may offer different accounts with varying features and limitations (User Accounts).
• You will be granted the Number of User Accounts as is included with your Subscription Tier.
• Each User Account must be connected to individual Users. The End User Terms will apply to the Users use of a User Account, available here: [link].
• User Accounts will be terminated upon the termination or expiry of your Account or Subscription. User Accounts will be suspended upon the suspension of your Account or Subscription.
• You may terminate a User Account at any time via the Platform. Subject to Stripe restrictions.
• You will be liable for any transactions made via a User Account.
• We may terminate or suspend a User Account at any time in our sole discretion.

6.2. Stripe

• You must connect your Account to your account with Stripe Inc (Stripe Account).
• You are responsible for ensuring your details in the Stripe Account are accurate and up to date.
• All payments to Users will be directed to the Stripe Account as indicated on their User Account. We are not liable for any losses for payments made to incorrect Stripe Accounts where the User has provided incorrect information.
• Stripe may impose additional restrictions on your Stripe Account, and you are solely responsible for configuring your Stripe Account (and any User Stripe Account) to receive payment via the Platform.

6.3. Disclaimer

• SplitSum is a medium that facilitates the split of payments between Users utilising the Stripe Connect API provided by Stripe Inc for the purposes of splitting amounts received from a payer between multiple recipients. SplitSum does not process payments, and will not have any obligations or liabilities to, and is not a party to any contract between, Users and any payers in relation to such transactions or otherwise resulting from the use of SplitSum.
• We are not associated with Stripe Inc. and you should contact Stripe directly for any questions or feedback in respect of your Stripe account and the processing of any payments by Stripe.

6.4. Transactions

• Users may generate payment requests via the Platform (Payment Requests). Payment Requests must specify:
  • The payment value (Payment);
  • Description of the Payment;
  • The recipient User(s) of the Payment;
• Upon Payment being received, the Payment will be apportioned between the Users nominated in the applicable Payment Request.
• You are responsible for ensuring that the Payment Request is accurate and correct at the time the Payment is made. We will not be liable to you or any User if the Payment Request is incorrect.
• Payment Requests connect to the Stripe API and therefore Stripe is ultimately responsible for the processing of Payments. We are not liable to you for any errors by Stripe in processing the Payments.

6.5. Refunds

• Refunds can be requested via the Platform by any User authorised to process refunds.
• We are not responsible for any errors made by a User in processing a Refund.
• Only full refunds are permitted via the Platform. Users will need to submit a new Payment Request for the correct amount if further payment is required.
• Refunds are processed by Stripe and are subject to Stripe fees and processing times.

7. Data Hosting

We will store User Data you upload to the Platform using a third party hosting service selected by us (Hosting Services), subject to the following terms:

• (hosting location) You acknowledge and agree that we may use storage servers to host the Platform through cloud-based services, and potentially other locations outside the United Kingdom.
• (service quality) While we will use our best efforts to select an appropriate hosting provider, we do not guarantee that the Hosting Services will be free from errors or defects or that User Data will be accessible or available at all times.
• (security) We will use our best efforts to ensure that User Data is stored securely. However, we do not accept responsibility or liability for any unauthorised use, destruction, loss, damage or alteration to User Data, including due to hacking, malware, ransomware, viruses, malicious computer code or other forms of interference.
• (backups & disaster recovery) In the event that User Data is lost due to a system failure (e.g. a database or webserver crash), we cannot guarantee that any backup will be available, or if available that such a backup will be free from errors or defects.

8. Client Obligations

You agree to:

• provide us with all documentation, information and assistance reasonably required by us to perform the Services; and
• provide us with access to any third party or other accounts used by you (including log-in details and passwords), as is reasonably required by us to perform the Services.

8.2. Client Material

• You warrant that all information, documentation and other Material you provide to us for the purpose of receiving the Solution is complete, accurate and up-to-date.
• You release us from all liability in relation to any loss or damage arising out of or in connection with the Solution, to the extent such loss or damage is caused or contributed to by information, documentation or any other Material provided by you being incomplete, inaccurate or out-of-date.

8.3. Your Obligations

• You must, and must ensure that all Users, comply with these Terms at all times. You acknowledge and agree that we will have no liability in respect of any damage, loss or expense which arises in connection with your, your Personnel’s, or any User’s, breach of these Terms, and you indemnify us in respect of any such damage, loss or expense.
• You must ensure that all Users comply with the End User Terms, available here: [link] at all times. We may terminate access to any Users who fail to comply with the End User Terms, including terminating any linked User Accounts.
• You must not, and must not encourage or permit any User, Personnel or any third party to, without our prior written approval:
  • upload sensitive information or commercial secrets using the Platform;
  • upload any inappropriate, offensive, illicit, illegal, pornographic, sexist, homophobic or racist material using the Platform;
  • use the Platform for any purpose other than for the purpose for which it was designed, including you must not use the Solution in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity (including requesting or accepting a job which includes illegal activities or purposes;
  • upload any material that is owned or copyrighted by a third party;
  • make copies of the Documentation or the Platform;
  • adapt, modify or tamper in any way with the Platform;
  • remove or alter any copyright, trade mark or other notice on or forming part of the Platform or Documentation;
  • act in any way that may harm our reputation or that of associated or interested parties or do anything at all contrary to the interests of us or the Platform;
  • use the Platform in a way which infringes the Intellectual Property Rights of any third party;
  • create derivative works from or translate the Platform or Documentation;
  • publish or otherwise communicate the Platform or Documentation to the public, including by making it available online or sharing it with third parties;
  • integrate the Platform with third party data or Platform, or make additions or changes to the Platform, (including by incorporating APIs into the Platform) other than integrating in accordance with any Documentation or instructions provided by us in writing;
  • intimidate, harass, impersonate, stalk, threaten, bully or endanger any other User or distribute unsolicited commercial content, junk mail, spam, bulk content or harassment in connection with the Platform;
  • sell, loan, transfer, sub-licence, hire or otherwise dispose of the Platform or Documentation to any third party, other than granting a User access as permitted under these Terms;
  • decompile or reverse engineer the Platform or any part of it, or otherwise attempt to derive its source code;
  • share your Account or Account information, including log in details or passwords, with any other person and that any use of your Account by any person who is not the account holder is strictly prohibited. You must immediately notify us of any unauthorised use of your Account, password or email, or any other breach or potential breach of the Solution’s security;
  • use the Solution for any purpose other than for the purpose for which it was designed, including you must not use the Solution in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity (including requesting or accepting a job which includes illegal activities or purposes);
  • make any automated use of the Solution and you must not copy, reproduce, translate, adapt, vary or modify the Solution without our express written consent;
  • attempt to circumvent any technological protection mechanism or other security feature of the Platform; or
  • permit any use of the Solution in addition to the Number of User Accounts.
• If you become aware of misuse of your Subscription by any person, any errors in the material on your Subscription or any difficulty in accessing or using your Subscription, please contact us immediately using the contact details or form provided on our Website.
• You agree, and you must ensure that all Users agree:
  • to comply with each of your obligations in these Terms;
  • to sign up for an Account in order to use the Solution;
  • that information given to you through the Platform, by us or another User, is general in nature and we take no responsibility for anything caused by any actions you take in reliance on that information; and
  • that we may cancel your, or any User’s, Account at any time if we consider, in our absolute discretion, that you or they are in breach of, or are likely to breach, this clause 6.

9. Fees and Payment

9.1. Trial Period

We may from time to time offer a free trial period of the Solution (Free Trial Period). No payments will be due during any Free Trial Period and your first payment will be due immediately after the expiry of the Free Trial Period.

9.2. Subscription Fees

• You must pay subscription fees to us in the amounts specified on the Website for your Subscription Tier, or as otherwise agreed in writing (Subscription Fees).
• All Subscription Fees must be paid in advance and are non-refundable for change of mind.
• Unless otherwise agreed in writing, the Subscription Fees are due and payable on a recurring basis for the duration of your Subscription, with the first payment being due on the first day of the Subscription Period (or immediately after the expiry of any applicable Free Trial Period) and at the beginning of every Renewal Period thereafter.

9.3. Automatic Recurring Billing

Subject to clauses 7.4 and 7.5:

• Your Subscription will continue to renew on an automatic indefinite basis unless you notify us that you wish to cancel in accordance with this clause 7.
• While your Subscription is maintained, your Subscription Fees will continue to be debited at the beginning of each Renewal Period from the payment method you nominated when you registered for an Account.
• By signing up for a recurring Subscription, you acknowledge and agree that your Subscription has an initial and recurring payment feature, and you accept responsibility for all recurring charges prior to your cancellation of your Subscription.

9.4. Changes to Subscription Fees

We may, from time to time, change our Subscription Fees and provide you with 10 Business Days’ notice prior to the changes. During this time, you have the opportunity to cancel your Subscription with us.

9.5. Late Payments

We reserve the right to suspend all or part of the Solution indefinitely if you fail to pay any Fees in accordance with this clause 7.

9.6. Online Payment Partner

• We may use third-party online payment partner, currently Stripe.com (Online Payment Partner) to collect Subscription Fees.
• You acknowledge agree that:
  • the processing of payments by the Online Payment Partner will be, in addition to this agreement, subject to the terms, conditions and privacy policies of the Online Payment Partner, which can be found here: https://stripe.com/gb/legal/consumer. Our Services Agreement with Stripe will also form part of this Agreement and be binding on you, which is available here: https://stripe.com/gb/legal/ssa
  • you release us and our Personnel in respect of all liability for loss, damage or injury which may be suffered by any person arising from any act or omission of the Online Payment Partner, including any issue with security or performance of the Online Payment Partner’s platform or any error or mistake in processing your payment; and
  • We reserve the right to correct, or to instruct our Online Payment Partner to correct, any errors or mistakes in collecting your payment.

10. Intellectual Property and Data

10.1. Platform Content Intellectual Property

• (Our ownership) We retain ownership of all Materials provided to you throughout the course of your Subscription in connection with the Platform (including text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads and Platform) (Platform Content) and reserve all rights in any Intellectual Property Rights owned or licensed by us in the Platform Content not expressly granted to you.
• (Licence to you) You are granted a licence to the Platform Content, for the Number of Solution Uses, and you may make a temporary electronic copy of all or part of any materials provided to you for the sole purpose of viewing them and using them for the purposes of the Platform. You must not otherwise reproduce, transmit, adapt, distribute, sell, modify or publish those materials or any Platform Content without prior written consent from us or as otherwise permitted by law.

10.2. User Data

Our Rights and Obligations

• You grant to us (and our Personnel) a non-exclusive, royalty free, non-transferable, worldwide and irrevocable licence to use User Data to the extent reasonably required to provide the Solution, and for our internal business purposes, including to improve the Solution and our other products and services, and including to apply machine learning and other analytics processes to the User Data, to gain commercial insights and other associated learnings, and to improve the Solution, our business and our other products and services.
• We reserve the right to remove any User Data at any time, for any reason, including where we deem User Data to be inappropriate, offensive, illicit, illegal, pornographic, sexist, homophobic or racist.

Your Obligations and Grant of License to Us

• You are responsible for ensuring that:
  • you share User Data only with intended recipients; and
  • all User Data is appropriate and not in contravention of these Terms.
• You:
  • warrant that our use of User Data will not infringe any third-party Intellectual Property Rights; and
  • indemnify us from and against all losses, claims, expenses, damages and liabilities (including any taxes, fees or costs) which arise out of such infringement.

11. Third Party Platform & Terms

11.1. Third Party Terms

• If we are required to acquire goods or services supplied by a third party, you may be subject to the terms and conditions of that third party (‘Third Party Terms’).
• Provided that we have notified you of such Third Party Terms and provided you with a copy of those terms, you agree to any Third Party Terms applicable to any goods or services supplied by a third party that we acquire as part of providing the Solution to you and we will not be liable for any loss or damage suffered by you in connection with such Third Party Terms.
• Our Platform requires you to hold a Stripe account, and Stripe’s terms and conditions will be Third Party Terms applicable to you – which are available here: https://stripe.com/gb/legal/ssa.

11.2. Thrid Party Platform Integrations

• You acknowledge and agree that issues can arise when data is uploaded to Platform, when data is transferred between different Platform programs, and when different Platform programs are integrated together. We cannot guarantee that integration processes between the Platform and other Platform programs will be free from errors, defects or delay.
• You agree that we will not be liable for the functionality of any third party goods or services, including any third party Platform, or for the functionality of the Platform if you integrate it with third party Platform, or change or augment the Platform, including by making additions or changes to the Platform code, and including by incorporating APIs into the Platform.
• If you add third party Platform or Platform code to the Platform, integrate the Platform with third party Platform, or make any other changes to the Platform, including the Platform code (User Platform Changes), then:
  • you acknowledge and agree that User Platform Changes can have adverse effects on the Solution, including the Platform;
  • you will indemnify us in relation to any loss or damage that arises in connection with the User Platform Changes;
  • we will not be liable for any failure in the Solution, to the extent such failure is caused or contributed to by a User Platform Change;
  • we may require you to change or remove User Platform Changes, at our discretion, and if we do so, you must act promptly;
  • we may suspend your access to the Solution until you have changed or removed User Platform Change; and/or
  • we may change or remove any User Platform Change, in our absolute discretion. We will not be liable for loss of data or any other loss or damage you may suffer in relation to our amendment to, or removal of, any User Platform Change.

12. Confidentiality

• Except as contemplated by these Terms, a party must not, and must not permit any of its Personnel, use or disclose to any person any Confidential Information disclosed to it by the other party without the disclosing party’s prior written consent.
• Each party must promptly notify the other party if it learns of any potential, actual or suspected loss, misappropriation or unauthorised access to, or disclosure or use of Confidential Information or other compromise of the security, confidentiality, or integrity of Confidential Information.
• The notifying party will investigate each potential, actual or suspected breach of confidentiality and assist the other party in connection with any related investigation.

13. Privacy

• We collect personal information about you in the course of providing you with the Solution, to contact and communicate with you, to respond to your enquiries and for other purposes set out in our Privacy Policy which can be found at [insert URL].
• Our Privacy Policy contains more information about how we use, disclose and store your personal information and details how you can access and correct your personal information.
• By agreeing to these Terms, you agree to our handling of personal information in accordance with our Privacy Policy.

14. Liability

14.1. Warranties and Limitations

• (Warranties) We warrant that:
  • during the Subscription Period, the Platform will perform substantially in accordance with the Documentation;
  • during the Subscription Period, the Solution will be provided as described to you in, and subject to, these Terms; and
  • to our knowledge, the use of the Platform in accordance with these Terms will not infringe the Intellectual Property Rights of any third party.
• (Errors) We will correct any errors, bugs or defects in the Platform which arise during your Subscription and which are notified to us by you, unless the errors, bugs or defects:
  • result from the interaction of the Platform with any other solution or computer hardware, Platform or services not approved in writing by us;
  • result from any misuse of the Platform; or
  • result from the use of the Platform by you other than in accordance with these Terms or the Documentation.
• (Service Limitations) While we will use our best endeavours to ensure the Solution is working for its intended purpose, you acknowledge and agree that from time to time, you may encounter the following issues:
  • the Solution may have errors or defects;
  • the Solution may not be accessible at times;
  • messages sent through the Solution may not be delivered promptly, or delivered at all;
  • information you receive or supply through the Solution may not be secure or confidential; or
  • any information provided through the Solution may not be accurate or true.
• (Exclusion) To the maximum extent permitted by applicable law, all express or implied representations and warranties not expressly stated in these Terms are excluded.

14.3. Consumer Law Rights

• In some jurisdictions, you may have guarantees, rights or other remedies provided by law (Consumer Law Rights), and these Terms do not restrict your Consumer Law Rights. We will only be bound by your Consumer Law Rights and the express wording of these Terms.
• Subject to your Consumer Law Rights, we do not provide a refund for a change of mind or change in circumstance.
• If you accept these Terms in Australia, nothing in these Terms should be interpreted to exclude, restrict or modify the application of, or any rights or remedies you may have under, any part of the Australian Consumer Law (as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

14.3. Liability

• (Liability) To the maximum extent permitted by applicable law, we limit all liability in aggregate of all claims to you (and any third parties who encounter the services or goods through your business) for loss or damage of any kind, however arising whether in contract, tort, statute, equity, indemnity or otherwise, arising from or relating in any way to this agreement or any goods or services provided by us to the amount paid by you in the 3 months preceding the date of the event giving rise to the relevant liability.
• (Indemnity) You agree to indemnify us and our employees, contractors and agents in respect of all liability for any claim(s) by any person (including any third party who encounter the services or goods through your business) arising from your or your employee’s, client’s, contractor’s or agent’s:
  • breach of any third party intellectual property rights; or
  • negligent, wilful, fraudulent or criminal act or omission.
• (Consequential loss) To the maximum extent permitted by law, under no circumstances will either party be liable for any incidental, special or consequential loss or damages, or damages for loss of data, business or business opportunity, goodwill, anticipated savings, profits or revenue arising under or in connection with this agreement or any goods or services provided by us.
• (Unfair Contract Terms) To the extent that the provisions of any applicable law shall impose restrictions on the extent to which liability can be excluded under these Terms including, for the avoidance of doubt, the provisions of sections 3, 6 and 11 of the Unfair Contract Terms Act 1977 in the UK and Australian Consumer Law (and its equivalent in any other jurisdiction) relating to the requirement of reasonableness, the exclusions set out in this clause shall be limited in accordance with such restrictions. However, any exclusions of liability that are not affected by such restrictions shall remain in full force and effect.
• Nothing in this agreement shall exclude or limit a party’s liability for fraud or intentional unlawful conduct by a party, or death or personal injury resulting from a party’s negligence.

15. Upgrades and Downgrages

• You may upgrade or downgrade your Subscription Tier at any time via the Platform. If you do, we will:
  • take reasonable steps to promptly provide you with access to the new Subscription Tier; and
  • upon providing such access, apply the new, relevant Subscription Fees, to the Renewal Period immediately following the period in which your access to the new Subscription Tier was provided, and you will be charged at the new Subscription Fee in every subsequent Renewal Period.
• If you choose to downgrade your Subscription, access to the new Subscription Tier and the new Subscription Fees will kick in at the start of the next Renewal Period, unless we notify you otherwise. We generally do not pro-rate downgrades in between Renewal Periods, however we reserve the right to from time to time.
• If you choose to downgrade your Subscription, you acknowledge and agree we are not liable, and you release us from all claims in relation to, any loss of content, features, or capacity, including any User Data.

16. Cancellation

16.1. Cancellation at any time

• Subject to clause 14.1(b), you may cancel or terminate your Subscription at any time using the functionality on the Platform.
• If you cancel your Subscription under this clause 14.1 then your Subscription will terminate upon the expiry of the current Subscription Period and will not automatically renew.

16.2. Cancellation for Breach

• Either party may cancel your Subscription immediately by written notice if there has been a Breach of these Terms.
• A “Breach” of these Terms means:
  • a party (Notifying Party) considers the other party (or any of its Personnel or Users) is in breach of these Terms and notifies the other party;
  • the other party is given 10 Business Days to rectify the breach; and
  • the breach has not been rectified within 10 Business Days or another period agreed between the parties in writing.

16.3. Effect of Termination

Upon termination of this agreement:

• you will no longer have access to the Platform, your Account or your User Data and we will have no responsibility to store or otherwise retain any User Data (and you release us in respect of any loss or damage which may arise out of us not retaining any User Data beyond that point);
• unless agreed in writing, any Subscription Fees that would otherwise have been payable after termination for the remainder of the relevant Renewal Period will remain payable and, to the maximum extent permitted by law, no Subscription Fees already paid will be refundable; and
• each party must comply with all obligations that are by their nature intended to survive the end of this agreement, including without limitation clauses 8, 12 and 15.

17. Dispute Resolution

• A party claiming that a dispute has arisen under or in connection with this agreement must not commence court proceedings arising from or relating to the dispute, other than a claim for urgent interlocutory relief, unless that party has complied with the requirements of this clause.
• A party that requires resolution of a dispute which arises under or in connection with this agreement must give the other party or parties to the dispute written notice containing reasonable details of the dispute and requiring its resolution under this clause.
• Once the dispute notice has been given, each party to the dispute must then use its best efforts to resolve the dispute in good faith. If the dispute is not resolved within a period of 14 days (or such other period as agreed by the parties in writing) after the date of the notice, any party to the dispute may take legal proceedings to resolve the dispute.

18. Force Majeure

• We will not be liable for any delay or failure to perform its obligations under this agreement if such delay or failure arises out of a Force Majeure Event.
• If a Force Majeure Event occurs, we must use reasonable endeavours to notify you of:
  • reasonable details of the Force Majeure Event; and
  • so far as is known, the probable extent to which We will be unable to perform or be delayed in performing its obligations under this agreement.
• Subject to compliance with clause 17(b), our relevant obligation will be suspended during the Force Majeure Event to the extent that it is affected by the Force Majeure Event.
• For the purposes of this agreement, a ‘Force Majeure Event’ means any:
  • act of God, lightning strike, meteor strike, earthquake, storm, flood, landslide, explosion or fire;
  • strikes or other industrial action outside of the control of us;
  • war, terrorism, sabotage, blockade, revolution, riot, insurrection, civil commotion, epidemic, pandemic; or
  • any decision of a government authority in relation to COVID-19, or any threat of COVID-19 beyond the reasonable control of us, to the extent it affects our ability to perform our obligations.

19. Notices

• A notice or other communication to a party under these Terms must be:
  • in writing and in English; and
  • delivered via email to the other party, to the email address specified in the Order, or if no email address is specified in the Order, then the email address most regularly used by the parties to correspond regarding the subject matter of this agreement as at the date of this agreement (Email Address). The parties may update their Email Address by notice to the other party.
• Unless the party sending the notice knows or reasonably ought to suspect that an email was not delivered to the other party’s Email Address, notice will be taken to be given:
  • 24 hours after the email was sent, unless that falls on a Saturday, Sunday or a public holiday in the state or territory whose laws govern this agreement, in which case the notice will be taken to be given on the next occurring business day in that state or territory; or
  • when replied to by the other party,
  whichever is earlier.

20. General

20.1. Governing Law and Jurisdiction

This agreement is governed by the law applying in England and Wales. Each party irrevocably submits to the exclusive jurisdiction of the courts of England and Wales and courts of appeal from them in respect of any proceedings arising out of or in connection with this agreement. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.

If you are a resident of the United States, you acknowledge that local consumer protection laws may apply in addition to these Terms. To the extent permitted by law, you agree that any disputes or claims shall be subject to the arbitration provisions in Clause 20.2 below.

20.2. U.S. Residents: Arbitration and Class Action Waiver

If you are located in the United States, you agree that any dispute, claim or controversy arising out of or relating to the Platform, these Terms, or your use of our Services shall be resolved exclusively through binding arbitration conducted in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA). The arbitration shall take place in a location mutually agreed upon or remotely if necessary. The arbitrator's decision will be final and binding.

You agree to waive any right to a jury trial or to participate in a class action. All claims must be brought individually, and not as a plaintiff or class member in any purported class or representative proceeding.

Nothing in this Clause shall prevent either party from seeking injunctive relief or pursuing enforcement through a court of competent jurisdiction where required by applicable law.

20.3. Third Party Rights

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

20.4. Waiver

No party to this agreement may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.

20.5. Severance

Any term of this agreement which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of this agreement is not limited or otherwise affected.

20.5. Joint and Several Liability

An obligation or a liability assumed by, or a right conferred on, two or more persons binds or benefits them jointly and severally.

20.7. Assignment

A party cannot assign, novate or otherwise transfer any of its rights or obligations under this agreement without the prior written consent of the other party.

20.8. Interpretation

• (singular and plural) words in the singular includes the plural (and vice versa);
• (currency) a reference to £, or “GBP”, is to pound sterling currency of Great Britain, unless otherwise agreed in writing;
• (gender) words indicating a gender includes the corresponding words of any other gender;
• (defined terms) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;
• (person) a reference to “person” or “you” includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust and any other entity;
• (party) a reference to a party includes that party’s executors, administrators, successors and permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes any substituted or additional trustee;
• (this agreement) a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure is a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure to or of this agreement, and a reference to this agreement includes all schedules, exhibits, attachments and annexures to it;
• (document) a reference to a document (including this agreement) is to that document as varied, novated, ratified or replaced from time to time;
• (headings) headings and words in bold type are for convenience only and do not affect interpretation;
• (includes) the word “includes” and similar words in any form is not a word of limitation; and
• (adverse interpretation) no provision of this agreement will be interpreted adversely to a party because that party was responsible for the preparation of this agreement or that provision.

1. Reading and Accepting these terms

• In these Terms, capitalised words and phrases have the meanings given to them where they are followed by bolded brackets, or as set out in the Definitions table at the end of these Terms.
• By clicking the tick box below or clicking the “I accept these Terms” button on our Website or the Platform, paying for your Subscription or otherwise accepting the benefit of any part of your Subscription or the Platform, you agree to be bound by these Terms which form a binding contractual agreement between you the person acquiring a Subscription or the company you represent and are acquiring the Subscription on behalf of (‘you’ or ‘your’) and us.
• We may change these Terms at any time by notifying you, and your continued use of the Solution following such an update will represent an agreement by you to be bound by the Terms as amended.

2. Platform and Application

• We may from time to time offer the Platform is a downloadable mobile (or similar) application (App). In these Terms, where we say Platform this applies to where you access the Platform via our App.
• These Terms are an agreement is made between us you and us and:
  • Apple is not a party to this agreement and has no responsibility for the App or its content; and
  • Google is not a party to this agreement and has no liability under it.
• We license you to download and use the App:
  • For iOS users, onto any Apple-branded product, and to use it once you have downloaded it, provided you follow all of the rules described in this agreement and the App Store Rules; and
  • For Google Play Store users, to use the App provided you follow all of the rules described in this agreement and also Google’s rules.
• The license:
  • is only for you personally (and anyone else that the Apple or Google (as applicable);
  • starts when you download the App; and
  • covers content, materials, or services accessible from, or bought in, the App including all of our support resources. It also covers updates to the App unless they come with separate terms, in which case we will give you an opportunity to review and accept
• The App can be accessed, used and downloaded by other accounts that are associated with you through family sharing or volume purchasing in accordance with the App Store or Google’s Rules (as applicable).
• You must comply with the App Store Rules and Google’s Rules (as applicable) as well as these terms but, if there is any conflict between them, you should follow the App Store Rules or Google’s Rules rather than the equivalent rule here.
• You do not own the App or any of its contents but you may use it on devices that you own or control, as permitted by these terms and by the App Store Rules or Google’s Rules (as applicable).
• If you sell or give away the device on which you have downloaded the App, you must first remove the App from the device.
• You are not allowed to:
  • modify the App’s code in any way, including inserting new code, either directly or through the use of another app or piece of software;
  • deliberately attempt to avoid or manipulate any security features included in the App; or
  • pretend that the App is your own or make it available for others to download or use (including by way of copying the code of the App and creating an independent version).

2. Eligibility

• By accepting these Terms, you represent and warrant that you have the legal capacity and authority to enter into a binding contract with us.
• The Platform is not intended for unsupervised use by any person under the age of 18 years old or any person who has previously been suspended or prohibited from using the Platform. By using the Platform, you represent and warrant that you are over the age of 18 years and accessing the Platform for commercial use only.
• Please do not access the Platform if you are under the age of 18 years old or if you have previously been suspended or prohibited from using the Platform.
• Our Platform is not intended for use by consumers.
• If you are signing up not as an individual but on behalf of your company, your employer, an organisation, government or other legal entity (Represented Entity), then “you” or “your” means the Represented Entity and you are binding the Represented Entity to this agreement. If you are accepting this agreement and using our Solution on behalf of a Represented Entity, you represent and warrant that you are authorised to do so.

4. Duration of Your Account

• Your Account and these Terms commence on the date you agree to be bound by these Terms (as set out at the beginning of these Terms) and continues for the duration of the Subscription held by the Admin.
• Upon expiration of the Admin’s Subscription this agreement and your Account will automatically terminate.

5. The Platform

5.1. Accounts

• (Accounts) To use the Platform, you are required to sign-up, register and receive an account through the Website (an Account).
• (Provide Information) As part of the Account registration process and as part of your continued use of the Website, you may be required to provide personal information and details, such as your email address, first and last name, preferred username, a secure password, billing, postal and physical addresses, mobile phone number, photos and video, audio files, profile information, payment details, ratings and reviews, verified identifications, verified certifications and authentication, and other information as determined by us from time to time.
• (Warranty) You warrant that any information you give to us in the course of completing the Account registration process is accurate, honest, correct and up-to-date.
• (Acceptance) Once you complete the Account registration process, we may, in our absolute discretion, choose to accept you as a registered user within the Website and provide you with an Account.
• (Account Type) The Admin determines the type of Account you are offered and different Accounts have different features and limitations.

5.2. Stripe Connect

• Specific users must hold their own Stripe Connect Account which is created through the Admin's Stripe Account.
• You are responsible for ensuring your details in your Stripe Connect Account are up to date.
• All payments to Users will be directed to the Stripe Connect Account as indicated on their User Account. We are not liable for any losses for payments made to incorrect Stripe Connect Accounts where the User has provided incorrect information.

5.3. Transactions

• Users may generate payment requests via the Platform (Payment Requests). Payment Requests must specify:
  • The payment value (Payment);
  • Description of the Payment;
  • The recipient User(s) of the Payment;
• Upon Payment being received, the Payment will be apportioned between the Users nominated in the applicable Payment Request.
• The User creating the Payment Request is responsible for ensuring that the Payment Request is accurate and correct at the time the Payment is made. We will not be liable to you or any User if the Payment Request is incorrect.
• Payment Requests connect to the Stripe API and therefore Stripe is ultimately responsible for the processing of Payments. We are not liable to you for any errors by Stripe in processing the Payments.

5.4. Refunds

• Refunds can be requested via the Platform by any User authorised to process refunds.
• We are not responsible for any errors made by a User in processing a Refund.
• Only full refunds are permitted via the Platform. Users will need to submit a new Payment Request for the correct amount if further payment is required.
• Refunds are processed by Stripe and are subject to Stripe fees and processing times.

5.5. Disclaimer

You acknowledge and agree that:

• SplitSum is a medium that facilitates the split of payments between Users utilising the Stripe Connect API provided by Stripe Inc for the purposes of splitting amounts received from a payer between multiple recipients. SplitSum does not process payments, and will not have any obligations or liabilities to, and is not a party to any contract between, Users and any payers in relation to such transactions or otherwise resulting from the use of SplitSum.
• We are not associated with Stripe Inc. and you should contact Stripe directly for any questions or feedback in respect of your Stripe account and the processing of any payments by Stripe.
• any information provided to you as part of or in connection with the Platform is general in nature, may not be suitable for your circumstances and does not constitute financial, legal or any other kind of professional advice; and
• it is your responsibility to comply with applicable Laws relevant to your business, including industrial relations Laws and privacy Laws.

5.6. Enhancements

• We may from time to time, in our absolute discretion, release enhancements to the Platform, meaning an upgraded, improved, modified or new versions of the Platform (Enhancements). Any Enhancements to the Platform will not limit or otherwise affect these Terms. Enhancements may cause downtime or delays from time to time, and credits will not be provided for such downtime.
• We may change any features of the Solution at any time on notice to you.

5.7. Support Services

We will provide general support where reasonably necessary to resolve technical issues with the Platform (Support Services). Unless otherwise agreed in writing:

• we will take reasonable steps to provide Support Services where necessary (you must first endeavour to resolve any issues with the Platform internally and we will not assist with issues that are beyond our reasonable control);
• we will use our best endeavours to respond to requests for Support Services and you acknowledge that we may not be available 24/7 or respond within a particular time frame;
• you are responsible for all internal administration and managing access, including storing back-up passwords and assisting your Users to access and use the Platform; and
• you will not have any claim for delay to your access to the Platform due to any failure or delay in Support Services.

6. Data Hosting

We will store User Data you upload to the Platform using a third party hosting service selected by us (Hosting Services), subject to the following terms:

• (hosting location) You acknowledge and agree that we may use storage servers to host the Platform through cloud-based services, and potentially other locations outside the United Kingdom.
• (service quality) While we will use our best efforts to select an appropriate hosting provider, we do not guarantee that the Hosting Services will be free from errors or defects or that User Data will be accessible or available at all times.
• (security) We will use our best efforts to ensure that User Data is stored securely. However, we do not accept responsibility or liability for any unauthorised use, destruction, loss, damage or alteration to User Data, including due to hacking, malware, ransomware, viruses, malicious computer code or other forms of interference.
• (backups & disaster recovery) In the event that User Data is lost due to a system failure (e.g. a database or webserver crash), we cannot guarantee that any backup will be available, or if available that such a backup will be free from errors or defects.

7. Your Obligations

7.1. Client Material

• You warrant that all information, documentation and other Material you provide to us for the purpose of receiving the Solution is complete, accurate and up-to-date.
• You release us from all liability in relation to any loss or damage arising out of or in connection with the Solution, to the extent such loss or damage is caused or contributed to by information, documentation or any other Material provided by you being incomplete, inaccurate or out-of-date.

7.2. Your Obligations

• You must, and must ensure that all Users, comply with these Terms at all times. You acknowledge and agree that we will have no liability in respect of any damage, loss or expense which arises in connection with your, your Personnel’s, or any User’s, breach of these Terms, and you indemnify us in respect of any such damage, loss or expense.
• You must ensure that all Users comply with the End User Terms, available here: [link] at all times. We may terminate access to any Users who fail to comply with the End User Terms, including terminating any linked User Accounts.
• You must not, and must not encourage or permit any User, Personnel or any third party to, without our prior written approval:
  • upload sensitive information or commercial secrets using the Platform;
  • upload any inappropriate, offensive, illicit, illegal, pornographic, sexist, homophobic or racist material using the Platform;
  • use the Platform for any purpose other than for the purpose for which it was designed, including you must not use the Solution in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity (including requesting or accepting a job which includes illegal activities or purposes;
  • upload any material that is owned or copyrighted by a third party;
  • make copies of the Documentation or the Platform;
  • adapt, modify or tamper in any way with the Platform;
  • remove or alter any copyright, trade mark or other notice on or forming part of the Platform or Documentation;
  • act in any way that may harm our reputation or that of associated or interested parties or do anything at all contrary to the interests of us or the Platform;
  • use the Platform in a way which infringes the Intellectual Property Rights of any third party;
  • create derivative works from or translate the Platform or Documentation;
  • publish or otherwise communicate the Platform or Documentation to the public, including by making it available online or sharing it with third parties;
  • integrate the Platform with third party data or Platform, or make additions or changes to the Platform, (including by incorporating APIs into the Platform) other than integrating in accordance with any Documentation or instructions provided by us in writing;
  • intimidate, harass, impersonate, stalk, threaten, bully or endanger any other User or distribute unsolicited commercial content, junk mail, spam, bulk content or harassment in connection with the Platform;
  • sell, loan, transfer, sub-licence, hire or otherwise dispose of the Platform or Documentation to any third party, other than granting a User access as permitted under these Terms;
  • decompile or reverse engineer the Platform or any part of it, or otherwise attempt to derive its source code;
  • share your Account or Account information, including log in details or passwords, with any other person and that any use of your Account by any person who is not the account holder is strictly prohibited. You must immediately notify us of any unauthorised use of your Account, password or email, or any other breach or potential breach of the Solution’s security;
  • use the Solution for any purpose other than for the purpose for which it was designed, including you must not use the Solution in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity (including requesting or accepting a job which includes illegal activities or purposes);
  • make any automated use of the Solution and you must not copy, reproduce, translate, adapt, vary or modify the Solution without our express written consent;
  • attempt to circumvent any technological protection mechanism or other security feature of the Platform; or
  • permit any use of the Solution in addition to the Number of User Accounts.
• If you become aware of misuse of your Subscription by any person, any errors in the material on your Subscription or any difficulty in accessing or using your Subscription, please contact us immediately using the contact details or form provided on our Website.
• You agree, and you must ensure that all Users agree:
  • to comply with each of your obligations in these Terms;
  • to sign up for an Account in order to use the Solution;
  • that information given to you through the Platform, by us or another User, is general in nature and we take no responsibility for anything caused by any actions you take in reliance on that information; and
  • that we may cancel your, or any User’s, Account at any time if we consider, in our absolute discretion, that you or they are in breach of, or are likely to breach, this clause 6.

8. Intellectual Property and Data

8.1. Platform Content Intellectual Property

• (Our ownership) We retain ownership of all Materials provided to you throughout the course of your Subscription in connection with the Platform (including text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads and Platform) (Platform Content) and reserve all rights in any Intellectual Property Rights owned or licensed by us in the Platform Content not expressly granted to you.
• (Licence to you) You are granted a licence to the Platform Content, for the Number of Solution Uses, and you may make a temporary electronic copy of all or part of any materials provided to you for the sole purpose of viewing them and using them for the purposes of the Platform. You must not otherwise reproduce, transmit, adapt, distribute, sell, modify or publish those materials or any Platform Content without prior written consent from us or as otherwise permitted by law.

8.2. User Data

Our Rights and Obligations

• You grant to us (and our Personnel) a non-exclusive, royalty free, non-transferable, worldwide and irrevocable licence to use User Data to the extent reasonably required to provide the Solution, and for our internal business purposes, including to improve the Solution and our other products and services, and including to apply machine learning and other analytics processes to the User Data, to gain commercial insights and other associated learnings, and to improve the Solution, our business and our other products and services.
• We reserve the right to remove any User Data at any time, for any reason, including where we deem User Data to be inappropriate, offensive, illicit, illegal, pornographic, sexist, homophobic or racist.

Your Obligations and Grant of License to Us

• You are responsible for ensuring that:
  • you share User Data only with intended recipients; and
  • all User Data is appropriate and not in contravention of these Terms.
• You:
  • warrant that our use of User Data will not infringe any third-party Intellectual Property Rights; and
  • indemnify us from and against all losses, claims, expenses, damages and liabilities (including any taxes, fees or costs) which arise out of such infringement.

9. Third Party Platform & Terms

9.1. Third Party Terms

• If we are required to acquire goods or services supplied by a third party, you may be subject to the terms and conditions of that third party (‘Third Party Terms’).
• Provided that we have notified you of such Third Party Terms and provided you with a copy of those terms, you agree to any Third Party Terms applicable to any goods or services supplied by a third party that we acquire as part of providing the Solution to you and we will not be liable for any loss or damage suffered by you in connection with such Third Party Terms.
• Our Platform requires you to hold a Stripe account, and Stripe’s terms and conditions will be Third Party Terms applicable to you – which are available here: https://stripe.com/gb/legal/ssa.

9.2. Thrid Party Platform Integrations

• You acknowledge and agree that issues can arise when data is uploaded to Platform, when data is transferred between different Platform programs, and when different Platform programs are integrated together. We cannot guarantee that integration processes between the Platform and other Platform programs will be free from errors, defects or delay.
• You agree that we will not be liable for the functionality of any third party goods or services, including any third party Platform, or for the functionality of the Platform if you integrate it with third party Platform, or change or augment the Platform, including by making additions or changes to the Platform code, and including by incorporating APIs into the Platform.
• If you add third party Platform or Platform code to the Platform, integrate the Platform with third party Platform, or make any other changes to the Platform, including the Platform code (User Platform Changes), then:
  • you acknowledge and agree that User Platform Changes can have adverse effects on the Solution, including the Platform;
  • you will indemnify us in relation to any loss or damage that arises in connection with the User Platform Changes;
  • we will not be liable for any failure in the Solution, to the extent such failure is caused or contributed to by a User Platform Change;
  • we may require you to change or remove User Platform Changes, at our discretion, and if we do so, you must act promptly;
  • we may suspend your access to the Solution until you have changed or removed User Platform Change; and/or
  • we may change or remove any User Platform Change, in our absolute discretion. We will not be liable for loss of data or any other loss or damage you may suffer in relation to our amendment to, or removal of, any User Platform Change.

10. Confidentiality

• Except as contemplated by these Terms, a party must not, and must not permit any of its Personnel, use or disclose to any person any Confidential Information disclosed to it by the other party without the disclosing party’s prior written consent.
• Each party must promptly notify the other party if it learns of any potential, actual or suspected loss, misappropriation or unauthorised access to, or disclosure or use of Confidential Information or other compromise of the security, confidentiality, or integrity of Confidential Information.
• The notifying party will investigate each potential, actual or suspected breach of confidentiality and assist the other party in connection with any related investigation.

11. Privacy

• We collect personal information about you in the course of providing you with the Solution, to contact and communicate with you, to respond to your enquiries and for other purposes set out in our Privacy Policy which can be found at [insert URL].
• Our Privacy Policy contains more information about how we use, disclose and store your personal information and details how you can access and correct your personal information.
• By agreeing to these Terms, you agree to our handling of personal information in accordance with our Privacy Policy.

12. Liability

12.1. Warranties and Limitations

• (Warranties) We warrant that:
  • during the Subscription Period, the Platform will perform substantially in accordance with the Documentation;
  • during the Subscription Period, the Solution will be provided as described to you in, and subject to, these Terms; and
  • to our knowledge, the use of the Platform in accordance with these Terms will not infringe the Intellectual Property Rights of any third party.
• (Errors) We will correct any errors, bugs or defects in the Platform which arise during your Subscription and which are notified to us by you, unless the errors, bugs or defects:
  • result from the interaction of the Platform with any other solution or computer hardware, Platform or services not approved in writing by us;
  • result from any misuse of the Platform; or
  • result from the use of the Platform by you other than in accordance with these Terms or the Documentation.
• (Service Limitations) While we will use our best endeavours to ensure the Solution is working for its intended purpose, you acknowledge and agree that from time to time, you may encounter the following issues:
  • the Solution may have errors or defects;
  • the Solution may not be accessible at times;
  • messages sent through the Solution may not be delivered promptly, or delivered at all;
  • information you receive or supply through the Solution may not be secure or confidential; or
  • any information provided through the Solution may not be accurate or true.
• (Exclusion) To the maximum extent permitted by applicable law, all express or implied representations and warranties not expressly stated in these Terms are excluded.

12.2. Consumer Law Rights

• In some jurisdictions, you may have guarantees, rights or other remedies provided by law (Consumer Law Rights), and these Terms do not restrict your Consumer Law Rights. We will only be bound by your Consumer Law Rights and the express wording of these Terms.
• Subject to your Consumer Law Rights, we do not provide a refund for a change of mind or change in circumstance.
• If you accept these Terms in Australia, nothing in these Terms should be interpreted to exclude, restrict or modify the application of, or any rights or remedies you may have under, any part of the Australian Consumer Law (as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

12.3. Liability

• (Liability) To the maximum extent permitted by applicable law, we limit all liability in aggregate of all claims to you (and any third parties who encounter the services or goods through your business) for loss or damage of any kind, however arising whether in contract, tort, statute, equity, indemnity or otherwise, arising from or relating in any way to this agreement or any goods or services provided by us to the amount paid by you in the 3 months preceding the date of the event giving rise to the relevant liability.
• (Indemnity) You agree to indemnify us and our employees, contractors and agents in respect of all liability for any claim(s) by any person (including any third party who encounter the services or goods through your business) arising from your or your employee’s, client’s, contractor’s or agent’s:
  • breach of any third party intellectual property rights; or
  • negligent, wilful, fraudulent or criminal act or omission.
• (Consequential loss) To the maximum extent permitted by law, under no circumstances will either party be liable for any incidental, special or consequential loss or damages, or damages for loss of data, business or business opportunity, goodwill, anticipated savings, profits or revenue arising under or in connection with this agreement or any goods or services provided by us.
• (Unfair Contract Terms) To the extent that the provisions of any applicable law shall impose restrictions on the extent to which liability can be excluded under these Terms including, for the avoidance of doubt, the provisions of sections 3, 6 and 11 of the Unfair Contract Terms Act 1977 in the UK and Australian Consumer Law (and its equivalent in any other jurisdiction) relating to the requirement of reasonableness, the exclusions set out in this clause shall be limited in accordance with such restrictions. However, any exclusions of liability that are not affected by such restrictions shall remain in full force and effect.
• Nothing in this agreement shall exclude or limit a party’s liability for fraud or intentional unlawful conduct by a party, or death or personal injury resulting from a party’s negligence.
• For users based in the United States, certain limitations and disclaimers in this clause may not apply to you if prohibited by applicable federal or state law, including consumer protection laws. In such cases, our liability will be limited to the maximum extent permitted by applicable law.

13. Cancellation

13.1. Account Cancellation

• The Admin may revoke your Account at any time and we will not be liable to you.
• We reserve the right to terminate or suspend your Account for any reason whatsoever, including without limitation if the Admin’s Account or Subscription expires or is terminated or suspended.

13.2. Cancellation for Breach

• Either party may cancel your Subscription immediately by written notice if there has been a Breach of these Terms.
• A “Breach” of these Terms means:
  • a party (Notifying Party) considers the other party (or any of its Personnel or Users) is in breach of these Terms and notifies the other party;
  • the other party is given 10 Business Days to rectify the breach; and
  • the breach has not been rectified within 10 Business Days or another period agreed between the parties in writing.

13.3. Effect of Termination

Upon termination of this agreement:

• you will no longer have access to the Platform, your Account or your User Data and we will have no responsibility to store or otherwise retain any User Data (and you release us in respect of any loss or damage which may arise out of us not retaining any User Data beyond that point);
• each party must comply with all obligations that are by their nature intended to survive the end of this agreement, including without limitation clauses 7, 11 and 13.

14. Dispute Resolution

• A party claiming that a dispute has arisen under or in connection with this agreement must not commence court proceedings arising from or relating to the dispute, other than a claim for urgent interlocutory relief, unless that party has complied with the requirements of this clause.
• A party that requires resolution of a dispute which arises under or in connection with this agreement must give the other party or parties to the dispute written notice containing reasonable details of the dispute and requiring its resolution under this clause.
• Once the dispute notice has been given, each party to the dispute must then use its best efforts to resolve the dispute in good faith. If the dispute is not resolved within a period of 14 days (or such other period as agreed by the parties in writing) after the date of the notice, any party to the dispute may take legal proceedings to resolve the dispute.

15. Force Majeure

• We will not be liable for any delay or failure to perform its obligations under this agreement if such delay or failure arises out of a Force Majeure Event.
• If a Force Majeure Event occurs, we must use reasonable endeavours to notify you of:
  • reasonable details of the Force Majeure Event; and
  • so far as is known, the probable extent to which We will be unable to perform or be delayed in performing its obligations under this agreement.
• Subject to compliance with clause 17(b), our relevant obligation will be suspended during the Force Majeure Event to the extent that it is affected by the Force Majeure Event.
• For the purposes of this agreement, a ‘Force Majeure Event’ means any:
  • act of God, lightning strike, meteor strike, earthquake, storm, flood, landslide, explosion or fire;
  • strikes or other industrial action outside of the control of us;
  • war, terrorism, sabotage, blockade, revolution, riot, insurrection, civil commotion, epidemic, pandemic; or
  • any decision of a government authority in relation to COVID-19, or any threat of COVID-19 beyond the reasonable control of us, to the extent it affects our ability to perform our obligations.

16. Notices

• A notice or other communication to a party under these Terms must be:
  • in writing and in English; and
  • delivered via email to the other party, to the email address specified in the Order, or if no email address is specified in the Order, then the email address most regularly used by the parties to correspond regarding the subject matter of this agreement as at the date of this agreement (Email Address). The parties may update their Email Address by notice to the other party.
• Unless the party sending the notice knows or reasonably ought to suspect that an email was not delivered to the other party’s Email Address, notice will be taken to be given:
  • 24 hours after the email was sent, unless that falls on a Saturday, Sunday or a public holiday in the state or territory whose laws govern this agreement, in which case the notice will be taken to be given on the next occurring business day in that state or territory; or
  • when replied to by the other party,
  whichever is earlier.

17. General

17.1. Governing Law and Jurisdiction

This agreement is governed by the law applying in England and Wales. Each party irrevocably submits to the exclusive jurisdiction of the courts of England and Wales and courts of appeal from them in respect of any proceedings arising out of or in connection with this agreement. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.

If you are a resident of the United States, you acknowledge that local consumer protection laws may apply in addition to these Terms. To the extent permitted by law, you agree that any disputes or claims shall be subject to the arbitration provisions in Clause 20.2 below.

17.2. U.S. Residents: Arbitration and Class Action Waiver

If you are located in the United States, you agree that any dispute, claim or controversy arising out of or relating to the Platform, these Terms, or your use of our Services shall be resolved exclusively through binding arbitration conducted in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA). The arbitration shall take place in a location mutually agreed upon or remotely if necessary. The arbitrator's decision will be final and binding.

17.3. Third Party Rights

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

17.4. Waiver

No party to this agreement may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.

17.5. Severance

Any term of this agreement which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of this agreement is not limited or otherwise affected.

17.6. Joint and Several Liability

An obligation or a liability assumed by, or a right conferred on, two or more persons binds or benefits them jointly and severally.

17.7. Assignment

A party cannot assign, novate or otherwise transfer any of its rights or obligations under this agreement without the prior written consent of the other party.

17.8. Interpretation

• (singular and plural) words in the singular includes the plural (and vice versa);
• (currency) a reference to £, or “GBP”, is to pound sterling currency of Great Britain, unless otherwise agreed in writing;
• (gender) words indicating a gender includes the corresponding words of any other gender;
• (defined terms) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;
• (person) a reference to “person” or “you” includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust and any other entity;
• (party) a reference to a party includes that party’s executors, administrators, successors and permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes any substituted or additional trustee;
• (this agreement) a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure is a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure to or of this agreement, and a reference to this agreement includes all schedules, exhibits, attachments and annexures to it;
• (document) a reference to a document (including this agreement) is to that document as varied, novated, ratified or replaced from time to time;
• (headings) headings and words in bold type are for convenience only and do not affect interpretation;
• (includes) the word “includes” and similar words in any form is not a word of limitation; and
• (adverse interpretation) no provision of this agreement will be interpreted adversely to a party because that party was responsible for the preparation of this agreement or that provision.