Frequently Asked Questions

SplitSum is a Card Payment Platform which extends the functionality of Stripe by automating splitting payments between businesses and their independent contractors/self-employed workers. It ensures accurate, timely payouts and reduces administrative burdens. Using the powerful Stripe API and existing Stripe products (Connect Accounts), SplitSum acts as liasion between your customer and Stripe which automatically divides each payment and sends to the appropriate parties.

No, we are not owned by Stripe. SplitSum was created by a tattoo shop owner to fill a need unique to its business model. We integrated with the Stripe API to allow similar businesses to connect to the platform and utilise the benefits.

Most credit card processors will only deposit funds into one account. This causes problems to businesses that utilise independent contractors because contractors money has to enter their bank account before they can send them their portion. To avoid the obvious issues this entails businesses will often work around this by either accepting only cash, having different card readers for each contractor or simply giving in and eating the costs associated.
SplitSum is the only no-code solution that can split payments between multiple accounts.

Yes, as the Stripe API is available for use you could build your own custom platform that does the same thing. However, this will cost you thousands and you will need a developer to design, build and maintain this custom platform. Or you can just use our platform for a small monthly fee.

SplitSum is ideal for any customer facing business that work with independent contractors, for example Tattoo Shops, Art Galleries, Nail Salons, Hair Salons, Beauty Studios and Med Spas/Clinics.

No, with SplitSum’s centralised interface, you can use a single phone or card reader for all transactions, making it easier and more cost-effective.

That depends on your businesses particular needs. If you do not need to accept tips and generally only process payments under ~£100 at a time then you can use the SplitSum app on your phone and accept payments via Tap to Pay. If you need to accept tips and process larger payments then we recommend purchasing a card reader and utilising POS payments in SplitSum. You can see our readers page for more information about what is compatible and the costs involved.

No, SplitSum does not charge transaction fees. You are only liable for Stripe's standard fees which are competitive and comparable to other card payment systems. These fees are handled in Stripe and have nothing to do with SplitSum.

No, when you create a payment or inventory item the default option is 'No Split' where 100% goes to your organisation. A payment onlt splits when a Contractor (or Inventory item with assigned Contractor) is set. This gives you ultimate flexiblity to be able to process any customer payment needed.

Yes, you can set and adjust the payment splits by percentage for each contractor, and even customize splits for different items if needed via Inventory.

Currently all splits are percentage based. Though if the demand is there we can develop this functionality down the line. Get in touch if this would benefit your business.

Easy! With our Inventory feature you can create product or service items, keep track of quantities and specify a custom split or no split per item. So you could split these payments based on what is being sold versus who it is being split with.

Yes, you can split one payment between multiple contractors by adding each split as a separate line item in the payment. This is particularly useful if you are not wanting to have to charge the customer twice. NOTE: Tips will be split evenly between all contractors involved in the payment.

Technically, yes you can still use SplitSum. Though we cannot say for sure we are the best Card Payment Platform for this use case.

The only information we store are business details for invoicing purposes, your Stripe API key and the data we send to Stripe. Any and all payment/card/customer data is not stored with SplitSum and dealt with by Stripe only. 10 days after your account officially closes all your data is wiped from our system.

SplitSum ensures that only the business’s earnings are processed through its account, helping to ensure Contractors own earnings are not inflating your tax liability.

Yes, as all transactions go through Stripe you can be sure they are secure and compliant with industry standards.

Not yet! This is something we plan to do in the future and cannot offer just yet. You can use Payment Links to handle off-site payments until then.

Yes! You cannnot use SplitSum without a Stripe account. Once registered you will need to connect your Stripe account in SplitSum to begin accepting payments. Don't worry Stripe accounts are free and easy to set up!

Yes! Once you are signed up and connected to your Stripe account you can import existing active Connect Accounts in to SplitSum's Contractor accounts.

If there is a problem with your Stripe account, you can email Stripe using this form. If there is a problem with the app (crashing, unexpected behavior, feature requests, etc), you can email the us at: info@splitsum.co

SplitSum offers different plans to match your needs. If you require more customisation, you can contact us for tailored solutions.
However if there is something we don’t do that can benefit you, let us know! We’re planning for the future.

Visit the sign up page and create an account. Once you have created an account you can connect your Stripe account and begin splitting payments!